At HELIX GOLF, we take pride in the quality and performance of our golf bags. If you’re not completely satisfied with your purchase, we’re here to make it right.

⏱ Return Window

You may return or exchange eligible items within 30 days of the delivery date.

To be eligible, the item must be:

• Unused and in original condition

• In its original packaging with all tags attached

• Accompanied by the original receipt or order confirmation

🔁 Exchanges

Need a different color or model? We’re happy to help!

Email us at sales@helix.golf with your order number and exchange request, and our team will guide you through the process.

💰 Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–7 business days for the credit to appear, depending on your bank.

Shipping fees (if applicable) are non-refundable.

🚚 How to Return

Please send your return to:

HELIX GOLF USA LLC

Returns Department

18 GOODYEAR #110

Irvine, CA 92618

United States

We recommend using a trackable shipping service. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

📦 Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery at sales@helix.golf. Include your order number and a photo of the issue so we can make it right quickly.

❗ Final Sale Items

Items marked “Final Sale” or “Clearance” are not eligible for return or exchange unless defective.

Questions?

Our customer service team is here to help.

📩 Email: sales@helix.golf

Thank you for choosing HELIX. We appreciate your support and will do our best to ensure your satisfaction with every order.